Shipping policy

Orders are shipped from NYC Monday- Saturday, via USPS Priority, First Class Mail, or UPS Ground, with a tracking number provided for your convenience via email. 

At this time, most orders ship within 1-2 business days of being received.

We cannot guarantee a delivery date on your order and do not offer expedited shipping at this time. 

Any order received after 12:00 noon (Eastern Time) on Saturday will not be shipped until the following Monday.

If you have questions about the status of your order, please check the tracking number first before contacting our customer service.  Our system sends automated emails with tracking numbers once your order has shipped--please check your junk mail folder if you do not see your email!

 

ADD-ONS, ERRORS, AND CANCELLATIONS

Please check your cart carefully before checking out, as we cannot add extra items onto your order once it is complete.

We will not honor requests to add-on to $40+ orders in order to get additional free shipping. 

Please also double-check your shipping address to make sure it is correct. We rely fully on our customers to enter their address correctly! If your order is returned to us because of an incorrect shipping address entered, we will charge a $5 re-delivery fee to cover the cost of purchasing a new shipping label to re-ship your order.

If you wish to cancel your order, please contact us within 2 hours of placing your order to do so.  Once your order has shipped, it cannot be canceled.

 

LOST OR LATE SHIPMENTS

On occasions, the post office may lose a shipment.  If there is no movement on the tracking ID  (via USPS or UPS website) of your shipment after 14 days from purchase date, please contact us. 

The post office has announced significant delays due to the Covid pandemic and staff shortages, so we now ask for 21 days to allow your shipment to arrive.

We have seen a significant increase lately in lost and delayed packages with the US Postal Service. Unfortunately, we cannot control the process of the post office, but do our best to contact them via the available channels to help find your delayed package.

Please help us keep our shop affordable by allowing the post office to find your delayed package before asking that we send replacement product. In 99% of the cases we see, packages are found and delivered, sometimes up to 4 weeks late. 

Please note sometimes there are issues with the Post Office tracking system. If the tracking shows your package as delivered but you are unable to find it, we cannot send out a replacement shipment until 7 business days have passed.

Quite often, boxes are delivered one street over, or to a neighbor, or show up in 1-2 days. If this happens, please take measures first to check with your local mail carrier or your neighbors prior to contacting us. 

We highly recommend going to your local post office, within 1-2 days, and taking your tracking number with you. Almost every time this has happened, the local post office has been able to find the missing package. You are the best advocate for your shipment!

If you have taken the above steps to find your package and 7 business days have passed with no result, please contact us and we will send out a replacement. 

Thank you for working with us through these occasional issues!